Frequently Asked Questions

Before my event

It can, and it should. Your event should represent your brand at any and every available attendee touch-point, so with streamGo’s Branding+ you can ensure that the registration page, session pages, reminder emails and URL all look and feel just like your own.

Need some inspiration? Check out our Webinar Design Guide

You can setup your event pretty quickly with streamGo, the important factor here is allowing time to market your event effectively. If it’s internal communications then you already know who you will be inviting, but it’s still good to give people enough notice to get the event into their diaries to maximise attendance. Two to four weeks is usually a good amount of time to allow for promotion.

We're accredited with ISO27001 certification, which includes regular audits. Our hosted pages send data using HTTPS ensuring that the data is encrypted while in transit. We encrypt data using the TLS protocol and default to using the highest version of TLS supported by your visitors’ browsers. The personal data we collect and process is client-specific and depends entirely on the data that you (our client) wants us to collect and process. This typically includes first name, last name, email, company, job title and country. However, it may be more or less depending on your requirements.

The session data we collect includes user IP address, length of time viewing, clicks and on-page engagements/interactions. We do not collect or process sensitive personal information like bank or credit card details. All data is stored inside the EU on the Amazon Web Services platform in the EU-West-2 Region (London). Which is compliant to ISO27001, ISO9001 and ISO14001 accreditation. Data access is tightly controlled to authorised members of the streamGo team only. We take data security very seriously and run regular vulnerability assessments and penetration tests.

For more detail please view our platform security page.

Of course! You need to be confident that you are producing content that has sufficient appeal to your audience to justify a price-tag, but there’s no reason not to charge for access if, for example, you’re live-streaming parts of a physical event which delegates have paid to attend.

We did some research and found out the top reasons that would persuade someone to pay for a virtual event ticket.

streamGo can take the payment on your behalf in our platform using Stripe payment gateway. Alternatively, you can use your existing payment gateway solution and register your paid attendees with our platform.

Typically, yes, as this is how you will find out who watched your event, and allows you to follow-up with them afterwards, however if your event is restricted to your existing members/staff for example, then we can use pre-registration or single-sign on to allow them straight into the event without needing to repeat their details. Ask us for more detail on how this can work for your website.

Interesting question – there are a number of factors to consider here, and budget is usually a big one! Webinars are run and managed remotely, meaning that they are typically a much cheaper option. Webinars also tend to work well if your presenters are scattered around the globe, as if often the case. However if your event calls for a more visual approach, your presenters are all based in one location, or you’re looking to live-stream elements of an existing physical event, then a hybrid event is a great choice. Either type of event will allow for live polling and live Q&A.

You can read more at our pages;

Not if you don’t want one. We have a range of different plans for you to choose from depending on how many events you’d like to run with us. Although you’ll secure our best prices by committing to a volume of events over 12 months.

We work with big brands and small alike – we’re trusted by global megapowers like Johnson and Johnson, Temenos, Sony, HP, Pentland Brands (owner of Speedo, Lacoste, Ted Baker and Berghaus to name a few), Serco and London Business School alongside publishers who run events for some of the biggest business publications. Why not look through some of our case studies.

During my event

Sure, you can embed video in your slides or you can even use our playlist feature to switch to video playback during your webinar. For this level of production and to ensure smooth playback, we would normally recommend using playlists. But video playback within slides is still possible within our platform, whichever suits your content best.

Pre-recording your content is a great option, especially if you have first-time or nervous presenters, as it allows them to feel more confident and less pressured knowing they have an option to re-record or edit any mistakes. The session can still be streamed as though live, and your attendees will never know the difference! Sometimes this is known as scheduled + live.

Keeping your audience engaged is every bit as important as getting them to attend in the first place, so we recommend making your event interactive where possible.

Live polling is a great way to get an instant snap-shot of your attendees’ thoughts on a certain topic, and you can display the results immediately on closing the poll – just be prepared for the results not to be what you expect!

Q&A sessions at the end of a live webinar are also important to allow attendees to interact, and our reporting platform tracks every question asked, so even if you can’t cover each one in the live session, it’s a great resource and way to engage with your attendees after the event.

We all know that technology is not always reliable, however streamGo provide back-up servers and CDNs (Content Distribution Networks) in the event of any issues.

If you’re running an Enterprise-level event with us, this is something you don’t even need to think about. Our Event Producers will be keeping an eye on the technical performance of your event throughout, and will make any changes if needed.

We also offer great troubleshooting tips for any presenters and an automated tech-check to prevent any possible issues on the day.

YouTube is an incredible platform for generating wide coverage for video, however it’s also essentially a social platform. Your video might get more exposure, but could also attract negative or inappropriate commentary which you can’t control, and while the number of views might be high, you have no way of knowing who these viewers are, to then engage with them in future.

The interactivity is very limited, branding non-existent, adverts annoying, and there’s absolutely no way to control the access via YouTube, so it definitely is NOT the right forum for any internal communications or sensitive information.

Nope and you don’t need Flash installed either (it’s not the 90's after all). Attendees login and the event plays on any device, any time, no apps or installers. Presenters have access to our state of the art presenter studio – full of handy features to help when presenting.

After my event

Sure thing – we all know your attendees won’t all be able to make the live event, so making the content available on-demand is both good manners and great business.

On-demand events are actually created automatically in our platform as soon as your live event finishes! Our reporting allows you to see analytics on both the live and on-demand events separately, so you get a great understanding of when and how your attendees view your virtual event.

Success looks different depending on the type of event you’re running, but our platform provides reports for all of the metrics you’d need for registrations, attendees, questions, clicks, average view and session times.

We also work closely with our clients to understand, from the outset, what the key goals of each event are, and provide advice and guidance to help clients maximise the ROI from every event. We want you to have the best event possible; your success is our success.

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